What Should I Do If Some Included Items Are Missing or Not Working at Handover?

Start by comparing the actual items with the written inventory and attached photos. Record exactly what’s missing or faulty, with dates and clear descriptions. Notify the seller or their agent in writing as soon as you discover problems and request an updated inventory or a formal handover punch list identifying the missing items and items needing repair. Ask for concrete solutions before you sign off: replacement items, repairs, or a price adjustment/credit at completion. If possible, arrange for the repairs or replacements to be done before handover, or require a held-back amount or escrow until the issues are resolved. For any items that cannot be fixed in time, document the promises in writing and consider delaying final handover until they are addressed. Test critical items in the seller’s presence: appliances, pool equipment, curtains, and garden tools, and ensure warranties or service histories are transferred where available. Keep copies of all communications and photos, and consider involving your lawyer to review any addendum or settlement agreement before signing. This helps avoid disputes and protects your interests if differences persist.